Cisco Cisco Unified Contact Center Management Portal 8.5(2) Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14

Hardware and System Software Specification

6BICM/IPCC Hardware and Software Requirements

Table 7.6 : Agent PG Servers - IPCC Enterprise Hardware, New Deployment/Tech Refresh

Capacity
(agents)
7.0(0)

Capacity
(agents)
7.1(x)

Agent PG with
no options

Agent PG with

CAD Services

210 297

MCS-30-003-Class

300 450

MCS-30-003-Class

MCS-40-003-Class

700 1000

1000 2000

MCS-40-003-Class

N/A

NOTES:

• Agent Capacity is decreased by 25% from the above when CTI OS Security is enabled.
• Agent capacity is further decreased for mobile agents. The weighting of the decreased capacity is based on the call delivery

mode for the mobile agent.

For more details about sizing Mobile agents please refer to Cisco Unified Contact center Enterprise 7.x Solution Reference
Network Design at

http://www.cisco.com/go/srnd

• If you add MR-PG and Dialer to the one of the configurations in the table above, use the following formula:

(Inbound agents) + (8 * Outbound dialer ports) < Number of agents listed in the capacity column.

• The maximum number of Outbound-only (non-blended) agents is two times the number of dialer ports.

Table 7.7: CAD Servers - IPCC Enterprise Hardware, New Deployment/Tech Refresh

Capacity (agents)

7.0(0) and 7.1(x)

CAD Server

250 MCS-30-003-Class

1000 MCS-40-003-Class

Note: See section 7.6.18

CAD Agent and Supervisor Desktops

for hardware and system software requirements.

Table 7.8: Outbound Servers - IPCC Enterprise Hardware, New Deployment/Tech Refresh

Capacity (agents)

7.0(0) and 7.1(x)

Dialer Only

100 MCS-30-003-Class

200 MCS-40-003-Class

NOTE: All outbound call scenarios are supported when a mobile agent is deployed using nailed-up call delivery mode. Outbound
call scenarios are not supported when a mobile agent is deployed using call-by-call call delivery mode.