Cisco Cisco Administrative Workstation Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
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7.6.3.1 New Deployment and Technology Refresh Upgrade
7.6.3.1.1 AW – Real-Time Distributor, HDS and with co-resident WebView
Operating System and Database Requirements
• Microsoft Windows Server 2003 Standard Edition, Service Pack 1 and/or R2
• Microsoft SQL Server 2000 Standard Edition, Service Pack 4
• Microsoft SQL Server 2000 Standard Edition, Service Pack 4
Table 7.35: AW, HDS, co-resident WebView Server Requirements - New Deployment/Tech. Refresh
Capacity
Reporting
Users Per HDS
Users Per HDS
ECC bytes
persisted
persisted
Hardware
Other requirements
20
200
10
200-1000
MCS-40-003-Class
Disk Configuration – 4 Disks
Disks 1 -2: OS, ICM, SQL Server and other 3
rd
party software, ICM
Database Transaction Log(s) RAID 1
Option 1, 20GB DB: Disks 3-4: Database files, RAID 1.
Option 2, 40GB DB: Disks 3-6 RAID 10.
25
250-1000
50
250
GEN-50-004-Class
Disk Configuration – 8 Disks
Disks 1 -2: OS, ICM, SQL Server and other 3
rd
party software, RAID
1.
100GB DB: Disks 3-*, Database files, ICM Database Transaction
Log(s) RAID 10. Dedicated 2 channel RAID Controller, min 256
MB cache with battery backup. (Alternately, the ICM Database
Transaction Log(s) can be moved to a dedicated drive to limit disk
contention).
Log(s) RAID 10. Dedicated 2 channel RAID Controller, min 256
MB cache with battery backup. (Alternately, the ICM Database
Transaction Log(s) can be moved to a dedicated drive to limit disk
contention).