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Cisco Cisco Administrative Workstation Release Note

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Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x)  Rev. 1.14 
 
 
Hardware and System Software Specification 
 
6BICM/IPCC Hardware and Software Requirements 
©2008 Cisco Systems, Inc. 
 
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Table  7.46: ICM Enterprise TDM ACD PG Servers - Common Ground Upgrade 
Capacity 
(agents) 
TDM ACD PG with 
MR PG, Dialer 
(For outbound option agents 
only) 
TDM ACD PG with  CTI OS 
TDM ACD PG without other 
options 
60 MCS-30-001-Class 
120 MCS-40-001-Class 
150 
N/A 
MCS-30-001-Class
 
600 
N/A 
MCS-40-001-Class 
MCS-30-001-Class
 
600+ 
N/A N/A 
MCS-40-001-Class
 
 
85 MCS-30-002-Class 
170 MCS-40-002-Class 
213 
N/A 
MCS-30-002-Class
 
850 
N/A 
MCS-40-002-Class 
MCS-30-002-Class
 
850+ 
N/A N/A 
MCS-40-002-Class
 
Table 7.47: Avaya PG Servers for Large Enterprise Deployments 
Capacity 
(agents) 
BHCA 
All Events Clients 
Skill Groups Per 
Agent 
Avaya PG 
with PG and CTI Server
without CTI OS 
2,000 60,000  4 
10 
MCS-40-003-Class
 
1,700 51,000  4 
10 
MCS-40-002-Class
 
1,200 36,000  4 
10 
MCS-40-001-Class
 
Other TDM ACD PG Requirements 
Please see the Cisco ICM Software ACD Supplements and “CISCO ICM ACD PG Supportability Matrices” for more information on 
TDM ACD PG configuration options and limits, available at: