Cisco Cisco ICM Web Tools Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
9BAppendix C – Acronyms and Terms
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Acronyms or Terms
Description
HDS
Historical Database Server
ICM
Cisco Intelligent Contact Management Software
IPCC
IP Contact Center
ISE
Internet Script Editor
IVR
Interactive Voice Response
MCS
Cisco Media Convergence Server
MR PG
Media Routing PG
MR-PIM
Media Routing PIM
NAM
Cisco Network Applications Manager – ICM/IPCC Hosted Editions
NAS
Network Attached Storage
PG Peripheral
Gateway
PIM
Peripheral Interface Manager – a software component in the PG.
RMS
Remote Monitoring Suite
SAN
Storage Area network
SATA Serial
ATA
SP Service
Pack
SRND
IPCC Solution Reference Network Design Guide
SS7
Signaling System 7 – a telecommunication protocol
System IPCC Enterprise
IPCC Enterprise Edition deployment model featuring simplified
installation and integrated web-based configuration
installation and integrated web-based configuration
TAC
Cisco Technical Assistance Center
Technology Refresh
Install and configure the system and product software on newly acquired
hardware, migrating historical and configuration data from the prior
hardware environment.
hardware, migrating historical and configuration data from the prior
hardware environment.
TDM
Time Division Multiplexing
VPN
Virtual Private Network
VRU
Voice Response Unit