Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide

Configure all other ICM components (PGs, gateways, NAMs, CICMs, multi-media components)
to connect to the upgraded Side A Logger and Side A CallRouter.

Using the ICM Service Control, start the ICM services on the upgraded Side A Logger, and
Side A CallRouter. Start the ICM processes on the AW/HDS once its upgrade process is complete
at any point at or after this step.

Verify production system operation running with the upgraded Side A CallRouter and Side A
Logger.

CallRouter Common Ground Upgrade: Side B

B CallRouter.

• Important: The Windows Firewall configuration scripts must be deployed before this server

can accept network connections. This is done as part of the staging tasks.

• DOS NICs are not supported by ICM/IPCC Release 7.0(0).

Verify the basic operation of the B Side CallRouter and Side B Logger

Manually synchronize Logger B to Logger A (with B being the last to be upgraded and before
bringing it online) using ICMDBA.

Start the side B CallRouter and Logger services.

Each service starts several process windows on the task bar of the local machine, each one an
ICM program associated with the service. As each node starts up, it looks for the other server
components and attempts to register with them. If you completed the ICM Setup and network
testing successfully, no major errors should occur.

In order to add configuration data, the Central Controller and Admin Workstation(s) must be
running. The ICM software loads an ICM Service Control tool on the desktop of each server
used to control the services loaded on that machine.

Verify that the ICM Processes have no errors.

•

CallRouters

–

Router: UP and synchronized with peer.

–

Ccagent: [In service, but not connected to any peripheral gateways.]

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)