Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide

CTI OS Agent and Supervisor Desktop Upgrade
Procedures

CTI OS Agent and Supervisor Desktop Technology Refresh Upgrade

Technology Refresh upgrades are no different than fresh installations, except that the original
desktop is taken off-line. Refer to the 

 (http://www.cisco.com/univercd/cc/td/doc/product/icm/icmentpr/

icm70doc/ctidoc7/ctios7d/index.htm).

Note: Customized desktops may have different upgrade procedures which are beyond the scope
of this document.

CTI OS Agent and Supervisor Desktop Common Ground Upgrade

Upgrading the standard CTI OS Agent and Supervisor Desktops without upgrading the hardware
(CG upgrade) involves the following:

Stop the CTI OS Agent or Supervisor Desktop application that is running on the machine.

Run the CTI OS Client install from the ICM/IPCC 7.0(0) CD, updating configuration data as
prompted.

Reboot the machine if directed to.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)