Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide

Complete the EDMT wizard as per the appropriate migration sequence:

•

-or-

•

• The Migration Type selected here affects the sequence of the EDMT wizard panels displayed

as you progress through the rest of the migration process.

• The EDMT shrinks the temp database back to the original size upon completion of the data

migration.

Verifying System Conditions Using EDMT

Verifying System Conditions for a TR Upgrade

Run EDMT on the new hardware in advance of the actual upgrade to verify the following
conditions:

•

Connections to the source and destination databases are available

•

The collation value for the source and destination databases is:

–

Latin1_General_BIN (for western/European languages -English, French, Spanish, German,
etc.)

–

Japanese_BIN (for Japanese)

–

Chinese_PRC_BIN (for Chinese)

–

Korean_Wansung_BIN (for Korean)

–

The source and destination databases are using the same collation value.

•

The operating system is Windows 2003

•

SQL Server 2000 is installed

•

The ICM schema for the source is correct

–

77 for ICM/IPCC Release 5.0(0)

–

84 for ICM/IPCC Release 6.0(0)

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)