Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide

Post-Upgrade Testing

Develop a Test Plan

A test plan is utilized at various stages of the upgrade process. It is up to you to develop the
actual test cases with actual dialed numbers, labels, targets, and expected results. The key areas
in which to develop test cases follow.

Application test

The most crucial test is the ability of the system to route calls to defined peripheral targets. Side
A of the ICM system is upgraded to ICM/IPCC 7.0(0) first, then returned to service. Monitor
the ICM call routing decisions to determine if it is making the appropriate routing decisions.
The Key AWs, upgraded prior to the side B Central Controller, are used to monitor call routing.

System Integrity Tests

The remaining tests are performed to ensure proper functionality of all system components
when the ICM is running in duplex mode. Give special attention to redundancy testing.

Process Testing

Validate processes on the ICM system. For example, check the following processes for:

•

RTR - all configuration data transferred from logger

•

LGR - completed initialization

•

AW - updateAW has completed update and waiting work

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)