Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
Windows 2003 Family
Windows 2000 Server Family
Enterprise Edition
Windows 2000 Advanced Server
Web Edition
No Equivalent
Before upgrading to Windows Server 2003, the computer being upgraded must meet the system
requirements, and all hardware components and Third Party Software are compatible with the
operating system. The hardware requirements for the Windows 2003 operating system are
exceeded by the ICM hardware requirements specified in the
requirements, and all hardware components and Third Party Software are compatible with the
operating system. The hardware requirements for the Windows 2003 operating system are
exceeded by the ICM hardware requirements specified in the
(http:/
/www.cisco.com/en/US/products/sw/custcosw/ps1001/products_user_guide_list.html).
Windows 2003 Hardware Compatibility
One of the most important steps to take before running Setup on a server is to confirm that the
hardware is compatible with products in the Windows Server 2003 family. This is accomplished
by running a pre-installation compatibility check from the OS Setup CD or by checking the
hardware compatibility information available on the Microsoft Windows Server 2003 Web site.
Also, as part of confirming hardware compatibility, check to see that you have obtained updated
hardware device drivers and an updated system BIOS.
hardware is compatible with products in the Windows Server 2003 family. This is accomplished
by running a pre-installation compatibility check from the OS Setup CD or by checking the
hardware compatibility information available on the Microsoft Windows Server 2003 Web site.
Also, as part of confirming hardware compatibility, check to see that you have obtained updated
hardware device drivers and an updated system BIOS.
If a mass storage controller (such as a SCSI, RAID, or Fibre Channel adapter) is used for the
server hard disk(s), confirm that it is compatible with products in the Windows Server 2003
family. If the controller is compatible with products in the Windows Server 2003 family, but
the manufacturer has supplied a separate driver file for use with your operating system, obtain
the file (on a floppy disk) before running the Windows 2003 setup. During the early part of
Setup, a line at the bottom of the screen prompts you to press F6. Further prompts guides you
in supplying the driver file to Setup so that it can gain access to the mass storage controller.
server hard disk(s), confirm that it is compatible with products in the Windows Server 2003
family. If the controller is compatible with products in the Windows Server 2003 family, but
the manufacturer has supplied a separate driver file for use with your operating system, obtain
the file (on a floppy disk) before running the Windows 2003 setup. During the early part of
Setup, a line at the bottom of the screen prompts you to press F6. Further prompts guides you
in supplying the driver file to Setup so that it can gain access to the mass storage controller.
If you are not sure whether you must obtain a separate driver file from the manufacturer of your
mass storage controller, you can try running Setup. If the controller is not supported by the
driver files on the Setup CD, and therefore requires a driver file supplied by the hardware
manufacturer, Setup stops and displays a message saying that no disk devices can be found, or
displays an incomplete list of controllers. After you obtain the necessary driver file, restart
Setup, and press F6 when prompted.
mass storage controller, you can try running Setup. If the controller is not supported by the
driver files on the Setup CD, and therefore requires a driver file supplied by the hardware
manufacturer, Setup stops and displays a message saying that no disk devices can be found, or
displays an incomplete list of controllers. After you obtain the necessary driver file, restart
Setup, and press F6 when prompted.
Regardless of whether you run a pre-installation compatibility check, Setup checks hardware
and software compatibility at the beginning of an upgrade or new installation and displays a
report if there are incompatibilities.
and software compatibility at the beginning of an upgrade or new installation and displays a
report if there are incompatibilities.
For a comprehensive list of hardware and software supported by the Windows Server 2003
operating system, see the
operating system, see the
(http://www.microsoft.com/windows/
catalog/server/).
For more information, see
(http://www.microsoft.com/
windowsserver2003/support/ ) or the online
(http://www.microsoft.com/windowsserver2003/proddoc/).
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
38
Chapter 6: - Setting Up the Hardware
Windows 2003 Hardware Compatibility