Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide

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This can begin at any point after
step 8.

Upgrade the Side B
HDS/Distributor AW.

1 hour + data
migration time

11

Historical and Realtime reporting
is available via the upgraded

None.

Bring down the temporary
AW/HDS and then bring

Included in
time estimate
for Step 4.

12

AW/HDS once the upgraded
AW/HDS is brought on line.

up the upgraded AW/HDS
(or vice versa) when
available, at any point
after Step 8.

Reporting capacity is still
diminished until the completion of
the upgrade of the B side AW/HDS
and it is brought back on-line.

The temporary HDS/Distributor
AW can be decommissioned once

None.

Bring up the Upgraded
Side B HDS/Distributor
AW.

Included in
time estimate
for Step 12.

13

the Side B HDS/Distributor AW is
brought into service.

Full reporting functionality and
capacity is available at this point.

None.

Upgrade the AWs, PGs,
RMS, and CIS
components.

1 hour per
node

14

Common Ground Upgrade Example 2: Production HDS/Distributor AW Upgraded Before the Central Controller
Upgrade Maintenance Window

In the second example, the production HDS/Distributor AW is upgraded before the Central
Controller upgrade maintenance window. If a secondary HDS/Distributor AW is not available,
a release 5.0 or release 6.0 temporary HDS/Distributor AW is set up to enable real-time reporting

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)