Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
Step 4
Install the equivalent number of WebView servers as those removed.
Step 5
Configure the WebView servers to point to the appropriate HDS on each Logger side (with a
limit of four servers maximum configured to a single HDS).
limit of four servers maximum configured to a single HDS).
Example:
Figure 2: Original Configuration
Figure 3: Select HDSs to Keep
Figure 4: Detach Remaining HDSs
Figure 5: Remove WebView Servers
Figure 6: Install and Point WebView Servers
How to remove pre-existing versions of EAServer (Jaguar)
Before you install EAServer. to be sure you are starting with a clean slate, you must uninstall
the previously installed versions of EAServer (Jaguar).
the previously installed versions of EAServer (Jaguar).
To remove any remnants of EAServer (Jaguar), perform the following steps and then re-run
setup:
setup:
Step 1
Stop the following services:
•
IISAdmin
•
Sybase EP Management Agent
•
Jaguar
•
sysam
Step 2
Close any open Services control panel windows.
Step 3
Close any windows with the title "Jaguar CTS Jaguar".
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Chapter 8: Administrative Workstation (AW) Upgrade Procedures
Introduction