Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide

Export the ICM registry from production Client AW, and import the registry to the new Client
AW.

Note: Refer to 

 for additional information.

Run ICM setup.exe from the ICM/IPCC 7.0(0) CD on the new AW.

From ICM setup, edit all instances on the new server and insert the new domain name.

From ICM setup, edit all ICM components on the new server and make the necessary changes
based on the environment in which the new AW is to run.

Exit and then rerun setup. When the main setup screen appears, select Upgrade All.

Using ICM Service Control, set the ICM processes on the new AW to Manual Start.

Reboot the new AW .

Install the latest ICM/IPCC 7.0(0) services release and any required engineering specials on the
new AW.

Install Cisco Security Agent 4.5 with the latest compatible CSA Agent Policy on the new AW.

Using ICM Service Control, start the ICM processes on the new AW.

Using ICM Service Control, set the ICM processes on the new AW to Automatic Start.

Client AW Common Ground Upgrade

Using ICM Service Control, stop all ICM services on the AW.

Using ICM Service Control, change all ICM services on the AW to Manual Restart.

Using third party imaging or “ghost” software, perform a full system backup of the AW server
so that it can be restored if a critical failure occurs during the common ground upgrade process.

Uninstall the Cisco Security Agent 4.0 Agent and the ICM Policy.

Note: If you plan to change domains, do so at this point.

Upgrade Third Party software such as virus protection software, VNC, or PCAnywhere.

Reboot the AW.

Install the Version 2.0 Support Tools agent. It is not necessary to uninstall older versions of the
Support Tools agent.

Using the Domain Manager, add the AW instance to the appropriate Active Directory Instance
Organizational Unit.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)