Cisco Cisco E-Mail Manager Unity Integration Option Installation Guide

–

Rtsvr: [no connectivity to AW at this time.]

•

Loggers

–

Logger: Connected to its respective database and synchronized with peer. MDS is in
service.

–

Replication: [No connectivity to AW HDS at this time.]

–

Campaign Manager: [You see errors, no BA Dialer setup at this time.]

Start AW (Distributor) Services

Start the Distributor Service within Cisco Service Control. Verify that the ICM Processes have
no errors.

CallRouters

•

Router: UP and synchronized with peer.

•

Ccagent: [In service but not connected to any peripheral gateways.]

•

Rtsvr: [Feed activated to AW.]

Loggers

•

Logger: Connected to its respective database and synchronized with peer. MDS is in service.

•

Replication: Connected to the AW.

•

Campaign Manager: [You see errors, no BA Dialer setup at this time.]

Admin Workstation

•

Updateaw: Displays "waiting for new work".

•

Iseman: Listen thread waiting for client connection.

•

Replication: Replication and recovery client connection initialized.

•

Cms_jserver: Unable to initialize until the configuration is done.

•

Cmsnode: Shutdown in progress, terminating.

Settings for Production Environment

Validate the following settings from the system diagram for the Production Environment and
make the required changes prior to placing the systems in production:

a.

Clear Event logs.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)