Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

b.

Enter the URL for the CallManager Administration utility: http://<CallManager machine
name>/ccmadmin.

c.

Enter the user name and password that you created when installing and configuring Cisco
CallManager (Lab Value: cm_pg_user).

d.

Choose Application > Install Plug-ins.

e.

Click the icon next to Cisco JTAPI. A File Download box opens.

f.

Choose Run this program from its current location. Click OK.

g.

On the Security Warning box, click Yes to install.

h.

Choose Next or Continue through the remaining Setup screens. Accept the default
installation path.

i.

Click Finish.

j.

Reboot the machine to ensure proper operation of JTAPI.

For additional information, refer to 

 (http://

www.cisco.com/univercd/cc/td/doc/product/icm/ipccente/ipcc70d/ipcccor7/index.htm)

Install the latest ICM/IPCC 7.0(0) service release and any required engineering specials on the
Side A PG.

Install Cisco Security Agent 4.5 with the latest compatible CSA Agent Policy on the Side A
PG.

If there are Outbound Option dialers associated with the PG pair being upgraded which are on
separate servers, upgrade all of them now.

Upgrading Outbound Option Dialers

Because of the added capability and increased number of contacts supported by the Outbound
Option in ICM/IPCC Release 7.0(0), it is necessary to re-import the contact and do-not call lists
when upgrading.

Information regarding which contacts have been called and which are yet to call on in-process
outbound campaigns is lost during the upgrade, so the timing of the upgrade must be planned
accordingly. In addition, the Outbound Option dialers and their associated PGs must be upgraded
to version 7.0 for proper Outbound Option operation. If it is necessary to support the Outbound
Option on a Version 3.3 CallManager, the 7.0 dialer must be on a separate server, since a release
5.0(0) or 6.0(0) CallManager PG is required to support CM 3.3.

Note: After upgrading an ICM 5.0 pre-SR4 system with Outbound Option to ICM/IPCC 7.0(0),
the Outbound Option Dialer is unable to get its configuration file from the tftp server. This

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)