Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Allow the system to find the "Fatboy" PCI card. When Windows asks, the PCI drivers are
located at: 

.

Reboot when asked.

Using ICM Service Control, set the ICM processes on the new gateway to Manual Start.

Reboot the new gateway.

Install the latest ICM/IPCC 7.0(0) service release and any required engineering specials on the
new gateway.

Note: If the same links are being used, no changes need to be made to the SS7 configuration.
If new or different links are being used, the SS7.cfg application must be run to make the necessary
changes.

Install Cisco Security Agent 4.5 with the latest compatible CSA Agent Policy on the new
gateway.

Using ICM Service Control, start the ICM processes on the new gateway.

Using ICM Service Control, set the ICM processes on the new gateway to Automatic Start.

Gateway Common Ground Upgrade

Note: DOS NICs are not supported by ICM/IPCC 7.0(0).

Using ICM Service Control, stop all ICM services on the gateway.

Using ICM Service Control, change all ICM services on the gateway to Manual Restart.

Using third party imaging or “ghost” software, perform a full system backup of the gateway
server so that it can be restored should a critical failure occur during the Common Ground
upgrade process.

Uninstall the Cisco Security Agent 4.0 Agent and the ICM Policy.

Upgrade Third Party software such as virus protection software, VNC, or PCAnywhere.

Reboot the gateway.

Install the Version 2.0 Support Tools agent. It is not necessary to uninstall older versions of the
Support Tools agent.

Using the Domain Manager, add the dialer instance to the appropriate Active Directory Instance
Organizational Unit.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)