Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Cisco Agent Desktop (CAD) Upgrade Procedures

The ICM PG Releases for CAD table (following) shows the upgrades that are supported for
CAD version 7.0. It also defines how the upgrade to CAD 7.0 running on a 7.0(0) PG occurs
for each version of CAD.

Note: You can not upgrade the CAD services to 7.0 on the PG and leave admin and the desktops
at a previous version. All CAD components must be at the same version. Unlike previous
versions of CAD, CAD 7.0 is a CTI OS client, and requires CTI OS V7.0 to operate.

Multiple steps

Multiple steps

Multiple steps

4.4

Single step

Single step

Single step

4.6

Single step

Single step

6.0

Over the top

7.0

Three types of upgrades are supported:

•

Single step

–

An automated upgrade process by which the CAD configuration is backed up by the system
administrator on the pre-ICM/IPCC 7.0(0) system that CAD is currently running on.

–

The new CAD software is installed on an ICM/IPCC 7.0(0)

–

The CAD configuration is restored by the system administrator on the ICM/IPCC 7.0(0).

•

Multiple steps

–

A multi-step upgrade process where the existing CAD configuration is backed up on the
existing system, restored on a newer version following the CAD software install, backed

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)