Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Once these checks are made, an "Are You Sure" dialog box is presented. If running EDMT just
to perform these checks, cancel out at this point.

Verifying System Conditions for a CG Upgrade

Run EDMT on the system in advance of the actual upgrade to verify the following conditions:

•

Connections to the source and destination databases are available

•

The collation value for the source and destination databases is:

–

Latin1_General_BIN (for western/European languages -English, French, Spanish, German,
etc.)

–

Japanese_BIN (for Japanese)

–

Chinese_PRC_BIN (for Chinese)

–

Korean_Wansung_BIN (for Korean)

–

The source and destination databases are using the same collation value.

•

The operating system is Windows 2000

•

SQL Server 2000 is installed

•

The ICM schema for the source is correct

–

77 for ICM/IPCC Release 5.0(0)

–

84 for ICM/IPCC Release 6.0(0)

Once these checks are made, an "Are You Sure" dialog box is presented. If running EDMT just
to perform these checks, cancel out at this point.

The following procedure describes the steps necessary to perform a Common Ground upgrade
on an ICM/IPCC system if the system being upgraded has a single HDS/WebView Server, and
it is necessary for reporting to be available at all times during the upgrade process. This procedure
requires that a temporary HDS be configured to provide reporting after the upgraded CallRouter
and Logger are on-line, but before the Distributor AW/HDS upgrade is complete.

Before undertaking a Common Ground upgrade, it's important that the newly deployed servers
be installed. The Active Directory environment (whether corporate or dedicated to the ICM/IPCC
applications) must be configured/staged. The Windows Firewall configuration scripts must be
deployed before ICM/IPCC servers can accept network connections. Refer to the guidelines
outlined in the Staging Guide for Cisco ICM/IP Call Center Enterprise and Hosted Editions
Software, Release 7.0(0) for further information.

Note: Cisco Security Agent must not be installed on the new servers until the appropriate step
in the upgrade process. ICM setup checks for older versions of Cisco Security Agent and provides
warnings or prevents continuation if an older version of CSA is installed or running.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)