Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Comments
Action/Reference
Step/Completed
Refer to the
.
Common Ground Upgrade Checklists
Select the appropriate Common Ground checklist for your ICM/IPCC system upgrade.
Table 15: Production HDS/Distributor AW Upgraded in Parallel with the Central Controller Upgrade Maintenance Window
Warning: In order to complete an upgrade successfully, the order of upgrade as defined
in this checklist MUST be followed.
in this checklist MUST be followed.
Warning: When upgrading a hosted system with multiple instances, you must upgrade
the instances in sequential order (as created).
the instances in sequential order (as created).
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Chapter 20: Upgrade Checklists
Common Ground Upgrade Checklists