Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Run Timings, Technology Refresh and Common Ground
The tables below provide high level guidelines for the upgrade times for Loggers and HDSs
based on the hardware as defined in the
based on the hardware as defined in the
(http://www.cisco.com/
en/US/products/sw/custcosw/ps1001/products_user_guide_list.html), and results observed
during internal upgrade testing. Actual times will vary based on the parameters discussed in the
during internal upgrade testing. Actual times will vary based on the parameters discussed in the
Table 1: ICM/IPCC 5.0(0) to ICM/IPCC 7.0(0) Logger/HDS Upgrade Time Guidelines
Migration Time in Hours
Database Size
Logger or HDS
Hardware
1 – 2
10 GB
Logger
GEN-30-001-Class
0.5 – 1.5
10 GB
Logger
MCS-30-001-Class
2 – 4
20 GB
HDS
MCS-30-001-Class
1 – 2.5
20 GB
HDS
MCS-40-003-Class
3 – 6
40 GB
HDS
MCS-40-003-Class
1 – 3
40 GB
HDS
GEN-50-004-Class
4 – 11
70 GB
HDS
GEN-50-004-Class
Note: The actual data migration time is
effected by the distribution of data within the
database. For example, a database with only a
few records over the 7,000,000 copy/drop
migrates much faster than a database with
many large copy/drop tables.
effected by the distribution of data within the
database. For example, a database with only a
few records over the 7,000,000 copy/drop
migrates much faster than a database with
many large copy/drop tables.
Table 2: ICM/IPCC 6.0(0) to ICM/IPCC 7.0(0) Logger/HDS Upgrade Time Guidelines
Migration Time in Hours
Database Size
Logger or HDS
Hardware
1 – 2
10 GB
Logger
GEN-30-001-Class
0.5 – 1.5
10 GB
Logger
MCS-30-001-Class
2.5 – 4.5
20 GB
HDS
MCS-30-001-Class
2 – 4
20 GB
HDS
MCS-40-003-Class
3 – 6
40 GB
HDS
MCS-40-003-Class
2 – 5
40 GB
HDS
GEN-50-004-Class
10 – 15
70 GB
HDS
GEN-50-004-Class
Note: The actual data migration time is
effected by the distribution of data within the
database. For example, a database with only a
few records over the 7,000,000 copy/drop
migrates much faster than a database with
many large copy/drop tables.
effected by the distribution of data within the
database. For example, a database with only a
few records over the 7,000,000 copy/drop
migrates much faster than a database with
many large copy/drop tables.
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
32
Chapter 5: - ICM/IPCC 7.0(0) Upgrade Time and Space Requirements
Time Guidelines and Migration Performance Values