Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Perform the following System Integrity Tests in the order listed:

•

System Integrity Test 1 – Zero ICM Process Errors

•

System Integrity Test 2 - RTTEST

•

System Integrity Test 3 - OPCTEST

•

System Integrity Test 4 - Call Router Fault Tolerance

•

System Integrity Test 5 - PG Fault Tolerance

•

System Integrity Test 6 - AW Configuration and Scripting Tools

•

System Integrity Test 7 - Webview

•

System Integrity Test 8 - Internet Script Editor

Verify System Conditions Using EDMT (Technology Refresh)

Run EDMT on the new hardware in advance of the actual upgrade to verify the following
conditions:

•

Connections to the source and destination databases are available

Note: Unnecessary for a Common Ground upgrade.

•

The collation value for the source and destination databases is:

–

Latin1_General_BIN (for western/European languages -English, French, Spanish, German,
etc.)

–

Japanese_BIN (for Japanese)

–

Chinese_PRC_BIN (for Chinese)

–

Korean_Wansung_BIN (for Korean)

–

The source and destination databases are using the same collation value.

•

The operating system is Windows 2003

•

SQL Server 2000 is installed

•

The ICM schema for the source is correct

–

77 for ICM/IPCC Release 5.0(0)

–

84 for ICM/IPCC Release 6.0(0)

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)