Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Logger Upgrade Procedures
Logger Pre-upgrade Preparation
Pre-upgrade preparation is an integral part of the upgrade process. Perform the following on
the Logger to assist in recovery in the event of a catastrophic upgrade failure:
the Logger to assist in recovery in the event of a catastrophic upgrade failure:
Step 1
Perform a full SQL backup of the ICM DB.
Step 2
Perform a full SQL backup of the Outbound DB if applicable.
Step 3
Record the current size of the log files.
Step 4
Copy the Cisco registry key.
Step 5
Copy the ICM/bin directory.
Logger Technology Refresh Upgrade: Side A/B
The following procedure is used to perform a Technology Refresh upgrade on both sides of the
Logger. When upgrading Side A use the procedure as is. When upgrading Side B, simply replace
“Side A” with “Side B” in the procedure.
Logger. When upgrading Side A use the procedure as is. When upgrading Side B, simply replace
“Side A” with “Side B” in the procedure.
Note: Important: The Windows Firewall configuration scripts must be deployed before this
server can accept network connections. This is done as part of the staging tasks.
server can accept network connections. This is done as part of the staging tasks.
How to perform a TR upgrade on the Logger
1. Disable configuration changes.
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Chapter 9