Cisco Cisco Unified Contact Center Enterprise 11.5(1) Installation Guide
Technology Refresh Hardware Upgrade Prerequisites............................................................................35
Common Ground Hardware Upgrade Prerequisites.................................................................................36
How to set up the hardware......................................................................................................................36
Installing Microsoft Windows 2003...........................................................................................................37
Upgrading from Windows 2000 to Windows Server 2003 - Common Ground Upgrades Only.................37
Windows 2003 Hardware Compatibility....................................................................................................38
Active Directory Considerations for Common Ground Upgrades.............................................................39
Internet Information Services (IIS) 6.0 Considerations for Common Ground Upgrades..........................39
Operating System Upgrade Considerations for WebView........................................................................40
Installing Microsoft SQL Server 2000.......................................................................................................41
How to Install Microsoft SQL Server 2000................................................................................................41
Support Tools Considerations for Upgrades.............................................................................................45
Active Directory and DNS Considerations for Upgrades..........................................................................45
Common Ground Hardware Upgrade Prerequisites.................................................................................36
How to set up the hardware......................................................................................................................36
Installing Microsoft Windows 2003...........................................................................................................37
Upgrading from Windows 2000 to Windows Server 2003 - Common Ground Upgrades Only.................37
Windows 2003 Hardware Compatibility....................................................................................................38
Active Directory Considerations for Common Ground Upgrades.............................................................39
Internet Information Services (IIS) 6.0 Considerations for Common Ground Upgrades..........................39
Operating System Upgrade Considerations for WebView........................................................................40
Installing Microsoft SQL Server 2000.......................................................................................................41
How to Install Microsoft SQL Server 2000................................................................................................41
Support Tools Considerations for Upgrades.............................................................................................45
Active Directory and DNS Considerations for Upgrades..........................................................................45
Active Directory Considerations for Technology Refresh Upgrades....................................................45
Active Directory Considerations for Common Ground Upgrades........................................................45
Domain Conversion Tool and Active Directory.....................................................................................46
Migrating Active Directory and DNS to Non-ICM Servers...................................................................47
How to install Active Directory on the new Domain Controller.............................................................48
How to install DNS...............................................................................................................................48
How to configure Active Directory sites on the new Domain Controller...............................................49
How to move FSMO roles as indicated in the ICM System Diagram and per settings in your ICM/IPCC
System Design Specification ..............................................................................................................49
How to redefine the time source..........................................................................................................49
How to assign Global Catalogs per the GC and FSMO plan in the ICM System Diagram and per settings
in your ICM/IPCC System Design Specification..................................................................................49
How to configure member servers to point to the new DNS servers...................................................49
How to demote current Domain Controllers to member servers and uninstall DNS............................50
Perform System Integrity Tests............................................................................................................50
Verify System Conditions Using EDMT (Technology Refresh)............................................................51
Active Directory Considerations for Common Ground Upgrades........................................................45
Domain Conversion Tool and Active Directory.....................................................................................46
Migrating Active Directory and DNS to Non-ICM Servers...................................................................47
How to install Active Directory on the new Domain Controller.............................................................48
How to install DNS...............................................................................................................................48
How to configure Active Directory sites on the new Domain Controller...............................................49
How to move FSMO roles as indicated in the ICM System Diagram and per settings in your ICM/IPCC
System Design Specification ..............................................................................................................49
How to redefine the time source..........................................................................................................49
How to assign Global Catalogs per the GC and FSMO plan in the ICM System Diagram and per settings
in your ICM/IPCC System Design Specification..................................................................................49
How to configure member servers to point to the new DNS servers...................................................49
How to demote current Domain Controllers to member servers and uninstall DNS............................50
Perform System Integrity Tests............................................................................................................50
Verify System Conditions Using EDMT (Technology Refresh)............................................................51
Technology Refresh Example 1: Production HDS/Distributor AW Upgraded in Parallel with the Central
Controller.............................................................................................................................................54
Technology Refresh Example 2: Production HDS/Distributor AW Upgraded Before the Central Controller
Upgrade Maintenance Window............................................................................................................57
Controller.............................................................................................................................................54
Technology Refresh Example 2: Production HDS/Distributor AW Upgraded Before the Central Controller
Upgrade Maintenance Window............................................................................................................57
Common Ground Upgrade Example 1: Production HDS/Distributor AW Upgraded in Parallel with Central
Controller.............................................................................................................................................59
Common Ground Upgrade Example 2: Production HDS/Distributor AW Upgraded Before the Central
Controller Upgrade Maintenance Window...........................................................................................62
Controller.............................................................................................................................................59
Common Ground Upgrade Example 2: Production HDS/Distributor AW Upgraded Before the Central
Controller Upgrade Maintenance Window...........................................................................................62
AW/HDS/WebView Server Pre-upgrade Preparation..........................................................................68
How to reduce the number of HDSs....................................................................................................68
How to remove pre-existing versions of EAServer (Jaguar)................................................................69
How to reduce the number of HDSs....................................................................................................68
How to remove pre-existing versions of EAServer (Jaguar)................................................................69
Distributor AW/HDS Technology Refresh Upgrade...................................................................................70
Exporting and Importing the Registry.......................................................................................................76
Exporting and Importing the Registry.......................................................................................................76
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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