Cisco Cisco IPCC Web Option Installation Guide

Upgrading a Localized ICM/IPCC System

Localization Upgrade Considerations

Note: Changing the Windows operating system, SQL Server, or ICM/IPCC software from one
language to another is not supported during the upgrade process.

Upgrading from ICM/IPCC 5.0(0)

There is no localized component in ICM/IPCC 5.0(0). Running Upgrade All from the FCS
version of ICM/IPCC 5.0(0) results in upgrading all English or UK components to ICM/IPCC
7.0(0).

If you have installed the localized version of Script Editor or WebView from an ICM/IPCC
5.0(0) service release, you must change the language from the AW setup before performing the
ICM/IPCC 7.0(0) upgrade process. This is because ICM Setup uses registry key
HKEY_LOCALE_MACHINE\Cisco Systems Inc.\ICM\SystemSettings\Language to install
the localized components, but, does not upgrade this registry key. In ICM/IPCC 5.0(0), the
value of the Language key is either American English or UK English.

For example, if the customer installed the Japanese version of ICM/IPCC 5.0(0) Service Release
9, the following procedure must be performed before the ICM/IPCC 7.0(0) upgrade.

From the ICM 7.0 Setup program:

Select AW from Instance Components list.

Click Edit.

In the Admin Workstation Properties dialog box, select Japanese.

Perform AW setup.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)