Cisco Cisco IPCC Web Option Installation Guide

Remote Monitoring System (RMS) Upgrade
Procedures

Upgrading Listener Clients that Dial in via Modem

The following steps must be performed if the system supports clients dialing in via modem to
talk to the Listener application:

Configure Microsoft RAS on the current Listener server (version 2.0 or 2.0 SR1) for TCP/IP
and NetBEUI. This enables the new ICM 7.0 Loggers to dial in. In addition, this is a needed
preparation before reconfiguring earlier ICM Logger versions to TCP

Install new message files on the AlarmTracker Client machines by running SDDSN setup from
the latest ICM setup CD.

Configure all Loggers to phone home using TCP. This must be done before upgrading the
Listener server to Windows 2003. This should be done over time to allow a window where
Loggers still use NetBEUI to dial in.

Upgrading RMS Components to Version 2.1

The procedure to upgrade the RMS components to version 2.1 is as follows:

Disconnect all AlarmTracker clients and exit the application.

Stop the Listener Service on the Listener system.

Disable CSA and stop the CSA service on the servers being upgraded.

Stop the LGMapper and LGArchiver services on the Mapper server.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)