Cisco Cisco IPCC Web Option Installation Guide

ICM/IPCC Upgrade Planning

Upgrade Planning

When planning to upgrade your ICM/IPCC system, first prepare these items:

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Pre-upgrade testing

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Network inventory

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Data backup plan

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Network configuration backup

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Default routing plan

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Test plan

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Detailed schedule of upgrade activities

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Definition of upgrade steps

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Post-upgrade test definition

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Stakeholder notification

It is necessary to consider the additional software that interfaces with the Cisco ICM software
when planning your ICM/IPCC upgrade.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)