Cisco Cisco IPCC Web Option Installation Guide

Ensure each software process is running according to specification.

Check each NIC for the proper connection to the carrier (IXC) network.

Halt and restart each process.

Redundancy Testing

Stop each active PG to ensure that the back-up PG assumes an active state.

Stop the active CallRouter side to ensure that the system switches to the alternate CallRouter
side without loss of functionality.

Perform the same tests on the logger and the NIC.

Alarm Testing

Verify your Network Operations Center (responsible for Alarm Tracker monitoring of the
system) is receiving the alarms in their tracking system.

Historical Reporting Testing

Launch queries against the upgraded Loggers to ensure the presence and integrity of historical
call detail

WebView Reporting Testing (Optional)

Open the commonly used WebView views.

Examine the data presented.

Internet Script Editor Testing (Optional)

Open the most commonly monitored ICM scripts using Internet Script Editor.

Examine the data presented.

Set All ICM Services to Automatic Start

Double-click the local ICM Service Control icon on each ICM component.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)