Cisco Cisco IPCC Web Option Installation Guide

Yes

Yes

Backup the Logger SQL database(s).

Yes

Yes

Backup the Historical Data Server (HDS) SQL database(s).

Yes

Yes

Backup any custom databases.

Yes

Yes

Backup WVDB database on the Distributor AW.

Yes

Yes

Export the Cisco Systems, Inc. registry key on all production system
nodes.

Yes

Yes

Copy the icm directory on all production system nodes.

Yes

Yes

WebView users must backup custom templates and the WVDB on the
Distributor AW(s). The custom templates are in the
\ICM\<instance>\AW\custom directory.

Pre-upgrade Preparation for All ICM Servers

Pre-upgrade preparation is an integral part of the upgrade process. Perform the following on all
ICM servers to assist in recovery in the event of a catastrophic upgrade failure:

Run the following commands and record output in the indicated files:

•

Run: 

 Save results in ipconfig.txt.

•

Command: 

 Save results in route.txt.

•

Command: 

 Save results in netstat.txt.

Save the hosts file.

Save the LMhosts file if applicable.

Network Configuration Backup

You must create a bootable image of the systems that includes the operating system and the
network configuration. This backup is a good business practice to assure system recovery in
case catastrophic conditions occur during the upgrade process.

Default Routing Plan

Document and validate your default network routing plan prior to the upgrade. When you cross
over from your old ICM/IPCC production system to your new ICM/IPCC system, the production
system is going to be down for a short period of time until the cross over is complete.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)