Cisco Cisco IPCC Web Option Installation Guide

• If WebView was previously installed, the WebView component is also visible from ICM

setup.

• If WebView was not previously installed but is desired, install the WebView Third Party

software first, then add the WebView component. Enter the appropriate configuration data
when prompted.

Using ICM Service Control, set all ICM processes on the new AW/HDS to Manual Start.

Exit and then rerun setup.

When the main setup screen appears, select Upgrade All.

Reboot the AW/HDS.

Run 

 (located in the \ICM\web\webview\wvdb directory) on the

WebView server.

Install the latest 7.0(0) Service Release and any required Engineering Specials on the new
AW/HDS.

If required, re-execute the process to private label WebView.

If the Outbound Option is in use and the Campaign Manager has been upgraded, open the
Campaign Manager configuration tool.

a.

On the Call Target tab, configure the correct daylight savings time option for each
campaign.

b.

On the Skill Group Selection tab, add a dialed number in the Dialed Number field for
each skill group selection entry in every campaign.

Install Cisco Security Agent 4.5 with the latest compatible CSA Agent Policy on the new
AW/HDS.

Start the upgraded Primary AW/HDS anytime after the previous step is completed and the Side
A Central Controller has been upgraded to and is running.

Exporting and Importing the Registry

a.

Open a command prompt and type 

 or select Start > Run, enter 

. then

click OK.

b.

Select HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc..

c.

Click Registry > Export registry file.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)