Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

Exit ICM Setup.

Follow the normal ICM/IPCC 7.0(0) upgrade process to upgrade from an ICM/IPCC 5.0(0)
system.

Upgrade from ICM/IPCC 6.0(0)

The following languages list have been provided in ICM 6.0:

•

English (American)

•

English (United Kingdom)

•

French

•

German

•

Japanese

•

Korean

•

Simplified Chinese

•

Spanish

If you have installed ICM/IPCC 6.0(0) and its service release with the above languages, follow
the regular ICM/IPCC 6.0(0) to ICM/IPCC 7.0(0) upgrade process to upgrade your systems.

If you have installed the French Canadian release, follow this procedure to change the language
setting in the AW setup before performing the upgrade process.

From the ICM/IPCC 7.0(0) Setup program:

Select AW from Instance Components list.

Click Edit.

At the Admin Workstation Properties dialog box, select the French (Canadian) language.

Perform AW setup.

Exit ICM Setup.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)