Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

Common Ground Migration Sequence

Overview

In the case of a Common Ground upgrade, the Logger or HDS database is being migrated in
place and the existing database schema is modified from either ICM/IPCC 5.0 or ICM/IPCC
6.0 to the level of ICM/IPCC 7.0. For this to occur, EDMT must be installed and configured
on the database server being migrated.

Note: Prior to running EDMT set the Maximum file size for the data files on the database to
Unrestricted growth. Refer to 

 for additional

information.

This migration is complete upon successful execution of the EDMT.

The Common Ground migration EDMT panel sequence is:

1. Migration Version and Migration Type panels

2. Database Connection panel

3. Migration Control panel

Migration Version and Migration Type Panels

This panel allows you to select the ICM/IPCC release you are migrating from/to (upgrading an
ICM/IPCC 5.0 database to ICM/IPCC 7.0, or upgrading an ICM/IPCC 6.0 database to ICM/IPCC
7.0) and the migration process to be used (Common Ground or Technology Refresh).

Figure 11: Migration Version and Migration Type Panels

How to select the Migration Version

Click the appropriate button:

•

-or-

•

Continue to the next section of the panel and select the Migration Type.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)