Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

Note: If an error occurs during the migration process, the Migration Progress bar changes from its
standard color to red.

When Start Migration is clicked, a warning appears stating:

Status

Data and schema corruption may result if this process is interrupted. The ICM/IPCC database would
then be in an inconsistent state and need to be restored from backup. Are you sure you want to start
the data migration?

Click No to abort the migration.

Click Yes to start the data migration.

This field then displays each task of the migration process as it starts and finishes. It also indicates
when the migration process started, ended, and how long it took.

Each message in the Status field is logged. Errors shown in this field are presented in bold italic red
text. The EDMT logs directory is located in the TEMP directory on the Windows system drive
(typically C:\TEMP). The active log file is called “edmt2.log”.

This tests the entered database connection values by attempting to access the database(s). All of the
connection information was checked for validity when entered on its respective panels.

Start Migration

The connections check reports whether the database connections were made or not in the migration
Status field.

A successful source database connection result is indicated by the following Status messages:

•

•

Verifying the SQL Server collation ...

•

SQL Server collation (Latin1_General_BIN) OK

•

Verifying the operating system version ...

•

Operating System version (Windows 2000) OK

•

Verifying the SQL Server version ...

•

SQL Server version (SQL Server 2000) OK

•

Verifying ICM/IPCC Schema version ...

•

If a problem occurs, go back to the appropriate panel and change the incorrect information.

If the connection check passed, the database migration process starts.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)