Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

Cisco

Table of Contents

Preface ...........................................................................................................................................................1

Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................2
Related Documentation .............................................................................................................................2
Conventions................................................................................................................................................2
Obtaining Documentation and Submitting a Service Request...................................................................3
Documentation Feedback...........................................................................................................................4

Part 1. Pre-upgrade Preparation....................................................................................................5

1. ICM/IPCC Upgrade Planning......................................................................................................................7

Upgrade Planning.......................................................................................................................................7

Hardware Requirements........................................................................................................................8
Pre-upgrade Testing...............................................................................................................................8
Network Inventory..................................................................................................................................9
Data Backup Plan..................................................................................................................................9
Pre-upgrade Preparation for All ICM Servers......................................................................................10
Network Configuration Backup............................................................................................................10
Default Routing Plan ...........................................................................................................................10
Test Plan..............................................................................................................................................11
Schedule of Activities...........................................................................................................................11
Definition of Upgrade Steps.................................................................................................................12
Post-upgrade Test Definition................................................................................................................12
Stakeholder Notification.......................................................................................................................12
Related Documents.............................................................................................................................13

Part 2. ICM/IPCC Software Upgrade............................................................................................15

2. Getting to the Baseline..............................................................................................................................17

Baseline Requirements............................................................................................................................17

3. Common Ground Upgrades vs. Technology Refresh Upgrades................................................................21

ICM/IPCC Upgrade Methods....................................................................................................................21

4. Introduction to ICM/IPCC Upgrade...........................................................................................................23

ICM/IPCC Upgrade Overview...................................................................................................................23

High Level ICM/IPCC 7.0 Upgrade Overview......................................................................................24

5. ICM/IPCC 7.0(0) Upgrade Time and Space Requirements......................................................................27

Introduction...............................................................................................................................................27
Database Migration Performance.............................................................................................................28

Prerequisites........................................................................................................................................28
Calculate Necessary File Size.............................................................................................................29
How to calculate the required disk space for the migration.................................................................29
Temp DB Size......................................................................................................................................30
Upgrade Paths.....................................................................................................................................30

Time Guidelines and Migration Performance Values................................................................................31

Typical Database Migration Performance Values.................................................................................31
Backup, Network Copy, and Restore – Technology Refresh Only.......................................................31
Run Timings, Technology Refresh and Common Ground....................................................................32
Performance Considerations...............................................................................................................33

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)

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