Cisco Cisco Administrative Workstation Installation Guide

Using ICM Service Control, set the CTI OS processes on the new CTI OS Server to Manual
Start.

Reboot the CTI OS Server.

Install the latest CTI OS 7.0 services release and any required engineering specials on the new
CTI OS Server.

Install Cisco Security Agent 4.5 with the latest compatible CSA Agent Policy on the new CTI
OS Server.

Using ICM Service Control, set the CTI OS processes on the new CTI OS Server to Automatic
Start.

Adjust the clients of the original CTI OS Server to connect to the new CTI OS Server.

Shut down the original CTI OS Server, bring the new CTI OS Server online, and verify proper
system operation.

If CTI OS server is collocated on the PG, modify the CTI OS clients to connect to the new Side
A PG/CTI OS server.

Note: Call processing for the Peripheral being upgraded is affected until the next four steps are
completed.

Using ICM Service Control, stop the ICM and CTI OS services on the Side B production PG.

Using ICM Service Control, start all ICM and CTI OS services on the new Side A PG.

Using ICM Service Control, set all of the ICM and CTI OS processes on the new Side A PG to
Automatic Start.

Verify proper operation of the peripheral running on the new Side A PG (call flows, CTI desktops
and other applications, Outbound Option dialer).

Repeat steps 2 through 16 to upgrade the Side B PG.

Upgrade any remaining associated CTI OS servers on separate servers.

Standalone CTI OS Server Common Ground Upgrade

Using ICM Service Control, stop all CTI OS services on the server being upgraded.

Using ICM Service Control, change all CTI OS services to Manual Restart.

Using third party imaging or “ghost” software, perform a full system backup of the CTI OS
server so that it can be restored should a critical failure occur during the Common Ground
upgrade process.

Uninstall the Cisco Security Agent 4.0 Agent and the ICM Policy.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)