Cisco Cisco Administrative Workstation Installation Guide

Run ICM setup.exe from the ICM/IPCC 7.0(0) CD and select Upgrade All on the main setup
screen to upgrade all ICM components on the AW.

If the Active Directory domain is changing as part of the upgrade, run ICM setup.exe from the
ICM/bin directory, edit the instance and insert the new domain name on the AW.

While in ICM setup, edit the AW component and review all entries.

Reboot the AW.

Install the latest 7.0 Services Release and any required Engineering Specials on the AW.

Install Cisco Security Agent 4.5 with the latest compatible CSA Agent Policy on the AW.

Installing WebView Server(s) Not Collocated on the AW/HDS

For additional information refer to the WebView Installation and Administration Guide
for

 (http://

www.cisco.com/univercd/cc/td/doc/product/icm/icmentpr/icm70doc/report7/index.htm).

Note: Important: The Windows Firewall configuration scripts must be deployed before this
server can accept network connections. This is done as part of the staging tasks.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)