Cisco Cisco ICM Web Tools Installation Guide

Run ICM setup.exe from the ICM/IPCC 7.0(0) CD and select Upgrade All on the main setup
screen to upgrade all ICM components on the dialer.

If the Active Directory domain is changing as part of the upgrade, run ICM setup.exe from the
ICM/bin directory, edit the instance and insert the new domain name on the gateway.

While in ICM setup, edit the Gateway component and review all entries.

Reboot the gateway.

Install the latest ICM/IPCC 7.0(0) services release and any required engineering specials on the
gateway.

Install Cisco Security Agent 4.5 with the latest compatible CSA Agent Policy on the gateway.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)