Cisco Cisco Unified Contact Center Enterprise 9.0(2) Information Guide
Cisco Systems, Inc.
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3.0 Support Indication Key
3.1 Alcatel
3.2 Aspect Call Center w/CMI
No
"No" is to indicate there is no current support and no future support is planned for this combination.
TBD
"TBD" indicates that CBABU is considering integration and reviewing the ACD release, however Cisco has not made any
decisions to support the version.
Planning
"Planning" indicates the combination is expected to be supported. However, there is no date or plan committed to as of yet. No
date available for release.
Pending
"Pending" indicates that qualification is committed and underway and a release date is available from CBABU Product
Management. Send mail to
ask-ipcc@cisco.com
for latest information on the release.
Yes
"Yes" indicates that this combination is supported. ** Always look in the Miscellaneous column for special considerations.
EOL
"EOL" indicates that the ACD vendor no longer supports the ACD release, CBABU will not qualify / test this ACD version going
forward and no longer supports this integration.
ACD Version
1
1. Major ACD versions not mentioned in this document should be considered unsupported by Cisco.
ICM 7.0
ICM 7.1
ICM 7.2
ICM 7.5
ICM 8.0
ICM 9.0
Notes
v2.1
N
No
No
No
No
No
v3.2
No
No
No
No
No
No
v4.1.1
No
No
No
No
No
No
v4.2
No
No
No
No
No
No
v5.0
Yes
No
No
No
No
No
v5.1
Yes
Yes
Yes
Yes
No
No
V6.0
Yes
(SR1)
(SR1)
Yes
Yes
Yes
No
No
v6.1
Yes (SR1)
Yes
Yes
Yes
No
No
v7.1
Yes
Yes
Yes
Yes
No
No
v8.0
No
Yes
(From
(From
7.1.5
onwards
Yes
Yes
No
No
Switch Version
CMI (Contact
Server)
ICM 7.0
ICM 7.1
ICM 7.2
ICM 7.5
ICM 8.0
ICM 8.5
ICM 9.0
ICM 10.0 Notes
v8.02
CMI v5.1.1
No
No
No
No
No
No
No
v8.3
CMI v5.1.2
No
No
No
No
No
No
No
v8.3
CMI v5.2
No
No
No
No
No
No
No
v8.4
CMI v5.2
Yes
Yes
Yes
Yes
No
No
No
Aspect 8.4 and CMI
5.2 are End of
Support (EOS) by
Aspect.
v9.0
CMI v5.2
Yes
Yes
Yes
Yes
No
No
No
Aspect 9.0 and CMI
5.2 are EOS by
Aspect.
V9.1 (Win2k3)
CMI v5.2
Yes (SR3)
Yes
Yes
Yes
Yes
Yes
No
Aspect 9.1 and CMI
5.2 are EOS by
Aspect.
V9.1.1
CMI v5.2
Yes
Yes
Yes
Yes
Yes
Yes
No
Aspect 9.1.1 and
CMI 5.2 are EOS by
Aspect.
v9.2
CMI v5.2
Yes
Yes
Yes
Yes
Yes
Yes
No
v9.2
CMI v6.2.1
Yes
Yes
Yes
Yes
Yes
Yes
No
v9.3
1
CMI v5.2
Yes
Yes
Yes
Yes
Yes
Yes
No
v9.3
CMI v6.2.1
Yes
Yes
Yes
Yes
Yes
Yes
No
v9.3
CMI v6.3
Yes
Yes
Yes
Yes
Yes
Yes
No
CMI v6.3 is
supported only on
Win2k3.
v9.3
CMI v6.4
No
No
No
No
No
No
No
Yes
CMI v6.4 is
supported only on
Win2k8.