Cisco Cisco Unified Contact Center Enterprise 9.0(2) Information Guide
Cisco Systems, Inc.
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3.6.1 Avaya Aura Contact Center (AACC), Nortel Contact Center Manager (NCCM) [Formerly
Symposium (SCCS)]]
Symposium (SCCS)]]
3.6.2 Nortel SDK
AACC/SCCS/
NCCM Version
Meridian Succession
Version
Nortel SEI Lite
ICM 7.0
ICM 7.1
ICM 7.2
ICM 7.5
ICM 8.0
ICM 8.5
ICM 9.0
Notes
AACC 6.0
CS1000 Succession 7.5
CS1000 Succession 7.0
CS1000 Succession 6.0
Planned
No
No
Yes
(7.27
only)
Yes
Yes
Yes
1
1. Starting with UCCE/ICM 8.5(2), the Cisco Nortel PG is supported on both Windows 2008 R2 and Windows 2003 with AACC 6.0 only. Prior versions of
the Cisco Nortel PG are supported only on Windows 2003.
Yes
5.0
Meridian Option 11
2
2. While Cisco does not have a Nortel Meridian Option 51/61/81C in the testing environment, we do support ICM integration with these Nortel Meridian
models with CCM 5/6 since the PG to Symposium/CCM interface is tested. We have multiple customers running these environments in production.
Please note that Nortel has stopped support for CCM 5 and therefore, our support is limited.
Yes, SU03 with
designer patch
(NN_SCCS_5.0
_DP_03_S) or
SU06
AAS is
supported
with ICM
6.0(0) SR3,
7.0(0) SR2,
and later
releases of
ICM
Yes
SR1
Yes
Yes
Yes
No
No
No
• HDX SDK R5.0
needs to be
installed on the PG.
• Feature Pack 1 is
now supported with
SCCS 5.0.
• No SWAP feature
support prior to 5.0
SR13
• From September
2008, no further
support from Nortel
will be provided for
SCCS 5.0.
5.0
Succession
Communication Server
1000 (CS1K)
Yes, SU03 with
designer patch
(NN_SCCS_5.0
_DP_03_S) or
SU06
AAS is
supported
with ICM
6.0(0) SR3,
7.0(0) SR2
and later
releases of
ICM
Yes
(7.0SR1)
Yes
Yes
Yes
No
No
No
From September
2008, no further
support from Nortel
will be provided for
SCCS 5.0.
6.0
CS1000
Succession 4.5
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
6.0
CS1000 Succession 5.0
Yes
No
Yes
(From
7.1.5
onwards)
Yes
Yes
Yes
Yes
Yes
6.0
CS1000 Succession 5.5
Yes
No
No
Yes
(From
7.2.5
onwards)
Yes
Yes
Yes
Yes
ACD Version
1
1. Major ACD versions not mentioned in this document should be considered unsupported by Cisco.
ICM 7.0
ICM 7.1
ICM 7.2
ICM 7.5
ICM 8.0
ICM 8.5
ICM 9.0
Notes
Nortel SDK 5.0 (With SCCS 5.0 and
NCCM 6.0)
Yes
Yes
Yes
Yes
No
No
No
From September 2008, no
further support from Nortel will
be provided for SCCS 5.0.
Nortel SDK 6.0 (With NCCM 6.0,
NCCM 7.0 and AACC 6.0)
No
No
Yes
(From
7.2.7
onwards)
Yes
Yes
Yes
Yes
HDX 6, RTD 6 needs to be
installed on the PG.
Note: SDKs are not integrated
with ICM.