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Cisco Cisco IPCC Web Option Information Guide

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4.0  CTI Support for ACD Types
 
ACD Vendor
ACD Model
CTI Server Protcol 
Support
CTIOS Support
Alcatel
4400 ACD w/CSTA-2
Yes
Yes
Aspect
Contact Server
Yes
Yes
Avaya
Avaya Communication 
Manager driven by Avaya 
S8300, S8400, S85xx,  
S87xx, and S88xx 
Servers
Yes
Yes
Cisco
IPCC
Yes
Yes
Ericsson
ACP1000
No
No
Ericsson
MD110
No
No
NEC
NEAX 2400 IMX
Yes
No
NEC
APEX 7600
No
No
NEC
AEX 7400
Model 140/160
No
No
NEC
2400 IPX
No
No
Nortel
DMS - 100
Yes
No
Nortel
DMS - 500
Yes
No
Nortel
SL - 100
No
No
Nortel
Symposium
Yes
Yes
Rockwell
Galaxy
No
No
Aspect
Spectrum w/ LAN 
Transaction Link
Yes
Yes
Aspect
Spectrum w. X.25 
Transaction Link
Yes
Yes
Siemens
Hicom 300 North America
Yes
Yes
Siemens
Hicom 300 Euro
Yes
No
Siemens
Rolm 9751 CBX
No
No