Cisco Cisco IP Contact Center Release 4.6.2 Information Guide
Cisco Systems, Inc.
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Page 9
3.6.3 DMS 100
3.6.4 SL 100
3.7 Siemens
Special considerations:
1. As of September 30, 2005 Cisco no longers provide support for Hicom 300 E or North America versions prior to 4.1 on any ICM versions.
ACD Version
1
1. Major ACD versions not mentioned in this document should be considered unsupported by Cisco.
ICM 7.0
ICM 7.1
ICM 7.2
ICM 7.5
ICM 8.0
ICM 8.5
ICM 9.0
Notes
NA09 SCAI 11
Yes
Yes
Yes
Yes
No
No
No
NA10 SCAI 12
No
No
No
No
No
No
No
NA11 SCAI 13
No
No
No
No
No
No
No
Eur08 SCAI 11
Yes Yes
Yes
Yes
No
No
No
Eur09 SCAI 12
No
No
No
No
No
No
No
Eur10 SCAI 13
No
No
No
No
No
No
No
APC05 SCAI 10
No
No
No
No
No
No
No
APC06 SCAI 11
Yes
Yes
Yes
Yes
No
No
No
APC07 SCAI 12
No
No
No
No
No
No
No
APC08 SCAI 13
No
No
No
No
No
No
No
SCAI 14
No
No
No
No
No
No
No
SCAI 17
Yes
Yes
Yes
Yes
No
No
No
SCAI 17 supported at the server level, client must
be at SCAI 11. No new features introduced by
Nortel with SCAI 17 are supported.
SCAI 18
No
No
No
No
No
No
No
ACD Version
1
1. Major ACD versions not mentioned in this document should be considered unsupported by Cisco.
ICM 7.0
ICM 7.1
ICM 7.2
ICM 7.5
ICM 8.0
ICM 8.5
ICM 9.0
Notes
MSLIVD08 SCAI 11
No
No
No
No
No
No
No
MSLIVD09 SCAI 12
No
No
No
No
No
No
No
MSLIVD10 SCAI 13
No
No
No
No
No
No
No
SCAI 17
Yes
Yes
SCAI 17 supported
at the server level,
client must be at
SCAI 11. No new
features introduced
by Nortel with SCAI
17 are supported.
SCAI 17 supported at
the server level, client
must be at SCAI 11.
No new features
introduced by Nortel
with SCAI 17 are
supported.
No
No
No
SCAI 18
No
No
No
No
No
No
No
ACD Version
1
1. Major ACD versions not mentioned in this document should be considered unsupported by Cisco.
ICM 7.0
ICM 7.1
ICM 7.2
ICM 7.5
ICM 8.0
ICM 8.5
ICM 9.0
Notes
HICOM 300 North America
Call Bridge 4.1
Yes
Yes
Yes
Yes
No
No
No
HiCom 300 H Call Bridge
4.1 (Switch version 6.6)
Yes
Yes
Yes
Yes
No
No
No
ROLM 9751 CBX 9005.6.83
No
No
No
No
No
No
No
Does not support 3rd party call
control
ROLM 9751 CBX
9006.3
No
No
No
No
No
No
No
Does not support 3rd party call
control
HiPath
No
No
No
No
No
No
No