Cisco Cisco Unified Contact Center Enterprise 9.0(2)

Cisco Systems, Inc.

All contents are Copyright © 1992–2007 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.

Page 3 of 31

Technical Reference: Cisco Contact Center Product Port Utilization Guide

For Product Revisions: ICM 6.0(0), CTI OS 6.0(0), Support Tools 1.0(1) 

Cisco ICM/IP Contact Center Enterprise Edition Port Utilization

ICM Router 
(Side B)

(MDS)

• Private Low:

TCP 41004 + 
(InstanceNumber * 40)

• Private Medium:

TCP 41016 + 
(InstanceNumber * 40

• Private High:

|TCP 41005 + 
(InstanceNumber * 40)

• State Xfer for CIC:

TCP 41022 + 
(InstanceNumber * 40)

• State Xfer for CLGR:

TCP 41021 + 
(InstanceNumber * 40)

• State Xfer for HLGR:

TCP 41032 + 
(InstanceNumber * 40)

• State Xfer for RTR:

TCP 41020 + 
(InstanceNumber * 40)

UDP 39500 - 39999

ICM Router 
|(Side A)(MDS)

Private Network at 
the Central 
Controller site

UDP Ports are not 
used if QoS is 
enabled onthe ICM 
Router private 
interface.

ICM PG (Side B) 
(pgagent)

TCP 43006 + 
(InstanceNumber * 40)

ICM PG (Side A)
(pgagent)

Public Network
(Test-Other-Side)

ICM PG1 (Side B) 
(MDS)

• Private Low:

TCP 43004 + 
(InstanceNumber * 40)

• Private Medium:

TCP 43016 + 
(InstanceNumber * 40)

• Private High:

TCP 43005 + 
(InstanceNumber * 40)

• State Xfer for OPC:

TCP 43023 + 
(InstanceNumber * 40)

UDP 39500 - 39999

ICM PG1 (Side A)

Private Network

Note: UDP Ports 
are not used if QoS 
is enabled on the 
ICM PG private 
interface.