Cisco Cisco IP Contact Center Release 4.6.2 User Guide
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Cisco ICM Software Custom Screen Builder User Guide
Chapter 1 Getting Started with Custom Screen Builder
How to Install Custom Screen Builder
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CEM WebView reports specifically in Cisco eMail Manager activity. It is installed
on the Cisco E-Mail Manager server.
on the Cisco E-Mail Manager server.
Cisco supports Custom Screen Builder creation and modification of templates for
ICM WebView only. Creation and modification of CEM Webview templates via
Custom Screen Builder is not supported. All discussion of template creation,
modification, and distribution in this guide should be understood to pertain to ICM
WebView only. For more information on CEM WebView templates, consult your
Cisco representative.
ICM WebView only. Creation and modification of CEM Webview templates via
Custom Screen Builder is not supported. All discussion of template creation,
modification, and distribution in this guide should be understood to pertain to ICM
WebView only. For more information on CEM WebView templates, consult your
Cisco representative.
How to Install Custom Screen Builder
You install Custom Screen Builder as an option when you install the ICM Admin
Workstation. Prior to installing the Admin Workstation, you MUST first install Sybase
InfoMaker, version 8.0 on the server. Without a previous installation of InfoMaker,
Custom Screen Builder will not be available for use.
Workstation. Prior to installing the Admin Workstation, you MUST first install Sybase
InfoMaker, version 8.0 on the server. Without a previous installation of InfoMaker,
Custom Screen Builder will not be available for use.
To install Custom Screen Builder:
1.
Install Sybase InfoMaker, version 8.0, on the same server on which you will be
installing the ICM Admin Workstation.
installing the ICM Admin Workstation.
2.
Install the Admin Workstation. During the installation:
a.
On the Admin Workstation Client Properties screen, check the InfoMaker
Directory check box.
Directory check box.
b.
Click the Browse button next to the check box, and browse to select the
directory where InfoMaker is installed.
directory where InfoMaker is installed.
Caution
Custom Screen Builder for use with ICM 5.0 supports InfoMaker, version 8.0 only.
Other InfoMaker versions are not supported.
Other InfoMaker versions are not supported.
Caution
If you install InfoMaker AFTER installing the Admin Workstation software, you must
rerun Admin Workstation Setup before Custom Screen Builder will be available for
use. For more information on installing the Admin Workstation, see the Cisco ICM
Software Installation Guide.
rerun Admin Workstation Setup before Custom Screen Builder will be available for
use. For more information on installing the Admin Workstation, see the Cisco ICM
Software Installation Guide.
How to Access Custom Screen Builder
You access Custom Screen Builder through the ICM Admin Workstation. For this
reason, you need to Admin Workstation privileges in order to use Custom Screen
Builder. No other privileges are necessary to use the product.
reason, you need to Admin Workstation privileges in order to use Custom Screen
Builder. No other privileges are necessary to use the product.