Cisco Cisco IP Contact Center Release 4.6.2 User Guide

To add a row label for the summary row:

On the InfoMaker toolbar, click Text.

In the Detail window, click in an open area in the summary row. A selected Text 
box appears.

On the General tab in the Properties window, navigate to the Text field and 
enter a label.

WebView’s drill-down feature allows users to launch a detailed sub-report from within 
the current report window. The sub-report uses the same retrieval argument values as 
the report from which it was launched.

Drill-down is supported for grid templates only, and only for templates created for 
these report categories: 

Enterprise Service

Enterprise Skill Group

Peripheral

Peripheral Service

Peripheral Skill Group

To enable a valid template for drill-down:

In the detail row in the Design window, click the 
<tablename>.enterprisename

 column.

In the General tab in the Properties window, delete the table name and leading dot 
from the column name, so that it reads enterprisename.

The Report Painter gives you additional options for customizing the design of report 
templates (for example, setting font and print specifications, and so on). These and 
other uses of the Report Painter window lie outside the scope of this document. For 
more information on using the Report Painter, consult your InfoMaker documentation.

To check layout, you can preview report templates directly from within InfoMaker. 
Templates can be previewed with or without data, and can be previewed regardless of 
whether or not they are open at the time.