Cisco Cisco IP Contact Center Release 4.6.2 Technical References
Keys
and
Null
Option:
and
Null
Option:
Data Type:
Description:
Field Name:
Note: In a NAM/CICM deployment (VRU at NAM), this value is
updated for calls that the CICM sends to the VRU. Calls that the NAM
itself sends to the VRU update the call type metrics in the NAM.
updated for calls that the CICM sends to the VRU. Calls that the NAM
itself sends to the VRU update the call type metrics in the NAM.
Note: In a NAM/CICM deployment (VRU1 at NAM and VRU2 at
CICM), this value is updated for calls that the CICM sends to VRU1.
Calls that the NAM Router itself sends to VRU1 update the call type
metrics in the NAM. Service data for VRU2 is stored in the CICM
data base.
CICM), this value is updated for calls that the CICM sends to VRU1.
Calls that the NAM Router itself sends to VRU1 update the call type
metrics in the NAM. Service data for VRU2 is stored in the CICM
data base.
Note: Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child)
or IPCC Express (child) through IPCC Gateway PG, network queuing
data is not available in the child or in the child agent/supervisor
desktop. The time spent in the network queue is not included in the
reporting metrics in the child. A call center manager who would
normally only look at the IPCC child reports will need to also look
at the parent ICM reports for network queuing data.
connected with an IPCC Enterprise with an IPCC System PG (child)
or IPCC Express (child) through IPCC Gateway PG, network queuing
data is not available in the child or in the child agent/supervisor
desktop. The time spent in the network queue is not included in the
reporting metrics in the child. A call center manager who would
normally only look at the IPCC child reports will need to also look
at the parent ICM reports for network queuing data.
NULL
DBINT
Count of calls marked as Offered to VRU but not handled in the
half-hour interval. This field is incremented only if the call's routing
script sets the VRUProgress script variable to a certain value.
half-hour interval. This field is incremented only if the call's routing
script sets the VRUProgress script variable to a certain value.
VruUnhandledCallsToHalf
Call_Type_Map Table
This table is part of the
It maps call types to scheduled scripts. Use the Script Schedule facility of the Script Editor to
add, update, and delete Call_Type_Map records.
add, update, and delete Call_Type_Map records.
Related tables
(via CallTypeID)
(via MasterScriptID)
Table 49: Indexes for Call_Type_Map Table
index_keys
index_description
index_name
MasterScriptID
nonclustered, located on PRIMARY
XIE1Call_Type_Map
CallTypeID, Item
clustered, unique, primary key
located on PRIMARY
located on PRIMARY
XPK_Call_Type_Map
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
100
Chapter 2: All Tables
Call_Type_Map Table