Cisco Cisco IP Contact Center Release 4.6.2 Technical References
Field Values
Access Levels
Several tables include an AccessLevel field that indicates the rights a user or group has to access
an object or class.
an object or class.
Meaning
Access Level Values
Read
10
Reference
20
Maintenance (create, read, update, delete)
30
AgentState
The
tables use the AgentState field, which indicates the agent’s state.
Note: The Meaning for this field varies depending on the table that uses it.
Meaning (Agent_State_Trace)
Meaning (Agent_Real_Time /
Agent_Skill_Group_Real_Time)
Agent_Skill_Group_Real_Time)
Agent State Values
Logged Off
Logged Off
0
Logged On
Logged On
1
Not Ready
Not Ready
2
Ready
Ready
3
Talking
Talking
4
Work Not Ready
Work Not Ready
5
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
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Chapter 4