Cisco Cisco IP Contact Center Release 4.6.2 Technical References

Database Rules

Blended Agent Tables (Outbound Option) - Database Rules

To see a list and an illustration of the Blended Options tables, click 

.

With the optional Outbound Option feature, you can configure a contact center for automated
inbound and outbound calling activities.

The 

Agent deployment, such as time parameters for calling a contact.

A campaign delivers outgoing calls to agents for a specific purpose or goal. The goal might be
to a particular message (for example, to invite current clients to take advantage of a new service)
or make a particular query (for example, to inquire about an account).

A query rule is a SQL filter function that selects contact records and associates those records
with a campaign. Contact records are selected from import lists you provide to the Blended
Agent software.

 table contains information for all the campaigns defined in a Outbound

Option implementation. (There is a single row for every configured campaign.)

The 

table and the Query Rule Table.

The 

and the Skill Groups table. It defines the association between skill groups and campaigns.

The 

 table contains the target type and sequence with

which numbers are dialed within a campaign.

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)