Cisco Cisco Computer Telephony Integration Option 9.0

After you install the CTI OS desktop software on the Citrix MetaFrame 
Presentation Server, see 

 for a list of the registry 

settings used by the Cisco CTI OS Client. If you are required to modify the CTI 
OS Server connection information used by the CTIOS Desktops for the initial 
client settings download, go the the Cisco CTI OS client install directory and run 
the Setup.exe. The setup Program will prompt for the new server information and 
exit.

The CTIOS Tracing configuration is now classified in two categories: Global 
Machine Settings and Per User Settings.

Global Machine settings are those settings that apply to all the CTI OS trace 
services that are running on the computer. For detail on the settings that apply, 
refer to the CTI OS System Manager’s Guide for ICM/IPCC Enterprise & Hosted 
Editions, Release 7.1(1).

Per User Settings are settings that only apply to the CTI OS trace service running 
under the current user session. The only setting that applies is TraceMask. See 
Appendix A for details.

This setting contains the system variable %HOMEPATH% prepended to the log 
file name, as shown in the following example:

    "D:\%HOMEPATH%\CtiosClientLog"

http://support.citrix.com/docs/

. In 

addition, this directory must have read/write and execute access for the user 
members of the CTIOSCitrixUsers Windows user group.