Cisco Cisco Computer Telephony Integration Option 9.0
iii
Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment
C O N T E N T S
About this Guide
v
Objective
v
Important Note About Cisco IPCC Solution Deployment
v
Obtaining Documentation
vi
Cisco.com
vi
Ordering Documentation
vii
Documentation Feedback
vii
Obtaining Technical Assistance
vii
Cisco Technical Support Website
viii
Submitting a Service Request
viii
Definitions of Service Request Severity
ix
Obtaining Additional Publications and Information
ix
Introduction
11
Limitations
11
Supported Desktop Systems
12
Supported Platforms
12
Supported Citrix ICA Clients
13
Supported MTS Clients
13
Installing and Configuring CTI OS under the Citrix MetaFrame Presentation Server or Microsoft Terminal Services
14
Install Cisco CTI OS
14
Configuring the Call Center Agent Windows Users
15
Configuring the System Registry After Installation
16
Configuring Tracing
16