Cisco Cisco Administrative Workstation

Cisco

iii

ICM-to-ICM Gateway User Guide for Cisco ICM Enterprise & Hosted Editions Release 7.1(1)

C O N T E N T S

About This Guide

v

v

v

v

vii

Obtaining Documentation

vii

vii

Product Documentation DVD

viii

Ordering Documentation

viii

Documentation Feedback

viii

ix

Cisco Product Security Overview

ix

Reporting Security Problems in Cisco Products

x

Obtaining Technical Assistance

xi

Cisco Technical Support & Documentation Website

xi

Submitting a Service Request

xii

Definitions of Service Request Severity

xii

Obtaining Additional Publications and Information

xiii

C H A P T E R

ICM-to-ICM Gateway Overview

1-1

What is ICM-to-ICM Gateway?

1-2

ICM-to-ICM Gateway Call Flow

1-3