Cisco Cisco Administrative Workstation
v
ICM-to-ICM Gateway User Guide for Cisco ICM Enterprise & Hosted Editions Release 7.0(0)
About This Guide
Purpose
This manual describes the ICM-to-ICM Gateway functionality that is part of
Cisco’s Intelligent Contact Management (ICM) software. It discusses
ICM-to-ICM Gateway functionality, architecture, and call flows and provides
step-by-step instructions for configuring ICM systems for ICM-to-ICM Gateway
use.
Cisco’s Intelligent Contact Management (ICM) software. It discusses
ICM-to-ICM Gateway functionality, architecture, and call flows and provides
step-by-step instructions for configuring ICM systems for ICM-to-ICM Gateway
use.
Audience
This manual is intended primarily for system administrators who will be
responsible for configuring ICM systems for ICM-to-ICM Gateway use.
responsible for configuring ICM systems for ICM-to-ICM Gateway use.
Conventions
This manual uses the following conventions.