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Cisco Cisco Computer Telephony Integration OS 8.5 Troubleshooting Guide

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CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 1      Problems and Symptoms
Silent Monitor Problems (IPCC Only)
 …
11:32:00 cg1A-ctisvr Trace: CSTA_CONNECTION_CLEARED - callID=16786465.30001(s) 
releasingDev=30001  localConnectionInfo(-1)=CS_NONE cause=-1 
11:32:00 cg1A-ctisvr Trace:                           callAction=unknown 
11:32:00 cg1A-ctisvr Trace: 
 …
11:32:00 cg1A-ctisvr Trace: CSTA_CALL_CLEARED - callID=16786465.(s)  
localConnectionInfo(-1)=CS_NONE cause=-1 
11:32:00 cg1A-ctisvr Trace: 
… 
11:32:00 cg1A-ctisvr Trace: CSTASuperviseCallConfEvent -  InvokeID=0x2600c827 
JTAPI Log
The following trace statement is logged to the JTAPI Gateway log when the supervisor stops silent 
monitor.
11:32:00 pg1A-jgw1 Trace: MsgSuperviseCall:  SupervisorAction: 0 AgentCID: -1 
AgentConnDevID: 30002/0 SupervisorCID: 16786465 SupervisorConnDevID: 30001/0 SubjectDevID: 
30001/0 InvID: 107825430 
…
11:32:00 pg1A-jgw1 Trace: ConnDisconnectedEv CID: 16786465 Addr: 30002 
11:32:00 pg1A-jgw1 Trace: CallCtlConnDisconnectedEv CID: 16786465 Addr: 30002 Calling: 
30001 Called: 30002 LastRed: 30002 CiscoCause: CAUSE_NORMALCALLCLEARING Cause: NORMAL 
State: DISCONNECTED CCState: DISCONNECTED 
…
11:32:00 pg1A-jgw1 Trace:   MsgConnectionCleared:  CID: 16786465 ConnDevID: 30002/0 
RelDevID: 30002/0 LocConnInfo: -1 Cause: -1 DevTgDevStr: 30002 
11:32:00 pg1A-jgw1 Trace: ------- CallChangedEvent called with 5 events. 
…
11:32:00 pg1A-jgw1 Trace: TermConnDroppedEv CID: 16786465 Addr: 30001 Term: 
SEP0015FAB8F3EB 
11:32:00 pg1A-jgw1 Trace: CallCtlTermConnDroppedEv CID: 16786465 Addr: 30001 Term: 
SEP0015FAB8F3EB Calling: 30001 Called: 30002 LastRed: 30002 CiscoCause: 
CAUSE_NORMALCALLCLEARING Cause: NORMAL 
11:32:00 pg1A-jgw1 Trace: ConnDisconnectedEv CID: 16786465 Addr: 30001 
11:32:00 pg1A-jgw1 Trace: CallCtlConnDisconnectedEv CID: 16786465 Addr: 30001 Calling: 
30001 Called: 30002 LastRed: 30002 CiscoCause: CAUSE_NORMALCALLCLEARING Cause: NORMAL 
State: DISCONNECTED CCState: DISCONNECTED 
…
11:32:00 pg1A-jgw1 Trace: CiscoTermConnMonitoringEndEv CID: 16786464 Addr: 30002 Term: 
SEP0019E8035BA6 MonitorType: 1 
…
11:32:00 pg1A-jgw1 Trace:   MsgSuperviseCallConf:  InvID: 107825430